Frequently Asked Questions

Secret Agent Voicemail is an AI voicemail service. You get a dedicated phone number answered by an AI agent in the voice and personality you choose. Callers leave a message, and you get the transcript and the recording in your web dashboard, plus a text alert if you turn one on. When you call your own number and pass voice authentication, the agent works for you instead: it can look up a contact, text a contact, transfer your call, read your saved reminders, search the web, and check or change your Google Calendar. All of that works from any phone.

There are two plans: $6.49 per month, or $67 per year, which works out about 14% cheaper than paying monthly. Both plans include every feature. New subscribers start with a 30-day free trial, and the first charge is on day 31.

New subscribers get a 30-day free trial with every feature. Your card is not charged until day 31, and if you cancel before then you pay nothing. The trial is available once per account. After the trial, a paid billing period is not refunded, including the unused part of a period you cancel.

It is how you prove to your agent that you are the owner. Call your own Secret Agent number and say "Activate my Secret Agent." The agent asks for your challenge phrase, which you set in Settings. The phrase is checked on our server, not by the AI, and you get two tries per call. Once you pass, the call switches to secure mode. Anyone who does not know the phrase only reaches your voicemail.

In secure mode you can ask it to look up a contact's phone number, email, or address; text one of your contacts a message you dictate; transfer your call to a contact or to any US phone number, such as a business it just found for you; read back the reminders you saved (up to three, like medical or legal notes); search the web; and, if you connected Google Calendar, tell you what is coming up and cancel or reschedule an event after you confirm out loud. Transferring the call ends your session with the agent.

No. There is no group or broadcast message, and the agent does not share your location. It texts one contact at a time with the message you dictate, so to reach several people you ask it to text each of them. It can also transfer your call to a contact. All of this needs you to pass voice authentication first.

If you turn on spam detection, calls from numbers that are not in your contacts are checked against a spam lookup. When a number scores above your threshold (70% by default), a spam handler answers instead of your normal greeting. You choose which one: Quick Dismiss, Time Waster, Confused Elder, or Bureaucrat. People in your contacts always skip the check.

Yes. There are 6 voices (Adam, Brian, Mike, Serena, Jessica, and Kim) and six personalities: Default, Jester, Comedian, Granola, Jaded, and Karen. Set one personality for everyone, then override it for individual contacts, so family and work callers can hear different styles. Callers saved in your contacts are greeted by their first name, and you can write your own greeting instead of the personality's opener.

No. Your agent lives on a dedicated phone number, so you reach it by dialing from any phone: a landline, a borrowed phone, or your own. To have it answer the calls you miss on your personal phone, set up call forwarding with your carrier; the dashboard shows the codes. Contacts, settings, and messages are managed in a web dashboard, which you can add to your phone's home screen.

Any phone that can call a US number: landlines, prepaid phones, and smartphones. Nothing needs to be installed on the phone you call from.

Each message appears in your dashboard with a transcript and the recording, and the transcript shows which personality took the call. Messages you do not save are deleted after 30 days. Saved messages are kept.

Yes, any time. On the Account page, choose Manage Subscription to open the Stripe billing portal and cancel there. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. If you cancel during the free trial, you are not charged.

Secure mode is locked behind your challenge phrase, which is checked on our server with two tries per call. The site and dashboard are served over HTTPS only. If you connect Google Calendar, its access tokens are encrypted with AES-256 before they are stored. Payments go through Stripe, and your card number never reaches our servers.